Customer Services Manager jobs available in Karachi, Lahore, Pakistan
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|Functional Area:||Client Services & Customer Support|
|Job Type:||Full Time/Permanent ( thirdshift )|
|Job Location:||Karachi, Lahore, Pakistan|
|Age:||24 – 33 Year|
|Maximum Experience:||3 Years|
|Salary Range:||PKR. 70,000 – 80,000/month|
|Apply By:||Mar 1, 2013|
|Job Posting Date:||Jan 30, 2013|
|We are looking for customer service Manager who would be able to perform following task|
-Manage replacement parts request
-Organization of Kayako tickets
-Follow through on every open issue in CS department
-Weekly reports with outstanding weekly issues
-Follow up email program
-Inquiry emails added to customer service database
-Organization of customer database backend system
-Review system set up to review
-Reviews on our website and other websites
-Report to the manager and owners with findings
- Replying to customer’s in a timely fashion will be your main responsibility.
- Will have to respond to customers with questions regarding there Product’s shipment.
- Reply to the warehouses and their questions regarding Tracking numbers of Purchase Orders, shipment dates and etc.
- You will have to handle all the e-mails which are forwarded to you from other accounts.
- You will not forward any CS Issue to any other account, in fact you will get forward e-mails from all other accounts and you will have to handle them.
- At the end of each day you will provide a Spread Sheet of all the Tickets handled that day. Also, there will be once-a week CS Report.
- You will have to check if instructions are missing, delivery damages, defective part, etc.
- you will handle this by reading manuals.
- There will be another report every Friday, named as Out-of-Stock Report.
- This is a report of Stocks, which should be sent every Friday to our retailers (wholesale accounts – not the big box). You will have to make a list of ‘Out-of-Stock’ items in an Excel file.
- Apart from these reports , there will be two Bi-weekly reports.
- You will have to compile Sales Data from Big Websites, compile Sales Data from the direct sales on our website and sales coming from all other retailers or online sales.
- Must be able to handle work load.
- Must have excellent English Skills.
- This is a very High Stress Position so, Must be able to work under pressure and to meet deadlines.
- Must be able to answer all questions from customers.
- Must be able to learn all about Argington Products and to be able to up sell.
Skills Required: – Can work under Cloud Network (On-line)
– Can learn and work with Quick Books
– Can handle Kayako
– Knowledge of Gmail
– Excellent English Skills
Excellent Multi tasking Skills